Stowick CountSupport
Email support@getstowick.com. We answer within one business day.
My scanner doesn't add anything.
Click into the scan box first. Most scanners type the code and press Enter; set yours to send Enter (a "CR" suffix) if it doesn't.
Click into the scan box first. Most scanners type the code and press Enter; set yours to send Enter (a "CR" suffix) if it doesn't.
A code is "not in this count".
The product may be outside the location or group you're counting, or have no barcode or SKU in Shopify. Unknown codes are listed on the review page so you can check them.
The product may be outside the location or group you're counting, or have no barcode or SKU in Shopify. Unknown codes are listed on the review page so you can check them.
Sales happened while we counted.
That's fine. The app adjusts stock by the difference found, so sales made during the count are kept.
That's fine. The app adjusts stock by the difference found, so sales made during the count are kept.